Terms and Conditions

Return and Exchange Policy

  • All items (excluding promotional items) can be returned or exchanged within 60 days of the shipping date for a refund of the price of the bag including taxes.
  • All shipping expenses are paid for by the customer and are non-refundable unless the reason for return is due to an error by Manhattan Portage.
  • All merchandise must be returned unused, unworn, and unwashed (Condition of the merchandise is at the discretion of Manhattan Portage)
  • Original tag must be left on for returned merchandise or included with package otherwise 15% restocking fee will be charged.
  • Items must be accompanied by the sales or gift receipt and Return/Exchange form.
  • If any of the above conditions do not apply, merchandise cannot be returned or exchanged.

To Return or Exchange

  • Please fill out the form in full, in all caps, including your order number and include with it the original sales or gift receipt and enclose these with the package.
  • Items can only be exchanged once.
  • Credit card returns can only be refunded onto the original card used.
  • Send it to the following address:

    • Portage Worldwide Inc
      Attn: Online Department
      110 Greene St, Suite 700
      New York, NY 10012
      Tel: (212) 925-1085
      Email: shipment@manhattanportage.com

  • We recommend using UPS or another shipping agent with tracking service to return any packages as Manhattan Portage is not responsible for any lost items.

International Customers

  • Due to certain weight limitations, there may be a shipping surcharge added to your total amount for parcels of 5 pounds or more. Additionally, in some instances there may be a shipping surcharge of $20 for certain geographical areas. This is nothing that we personally issue; rather, this is a mandatory surcharge from our shipping company.
  • Unfortunately, we cannot accept a non-US issued credit card for orders shipping within the United States. If you are living abroad and you would like to purchase a bag shipping domestically as a gift, you are always welcome to purchase a credit card gift card like the ones offered by American Express, Visa, or MasterCard.
  • All custom fees and local taxes are to be paid by the customer upon delivery of the package and Manhattan Portage is not responsible for the accrued charges. Total amount paid by international customers to Manhattan Portage does include the cost of the bag and shipping, but it does not include customs fees and local taxes. Please consult your local customs office for more details about duties and taxes.