We recommend using UPS or another shipping agent with tracking service to return any packages as Manhattan Portage is not responsible for any lost items.
Due to certain weight limitations, there may be a shipping surcharge added to your total amount for parcels of 5 pounds or more. Additionally, in some instances there may be a shipping surcharge of $20 for certain geographical areas. This is nothing that we personally issue; rather, this is a mandatory surcharge from our shipping company.
Unfortunately, we cannot accept a non-US issued credit card for orders shipping within the United States. If you are living abroad and you would like to purchase a bag shipping domestically as a gift, you are always welcome to purchase a credit card gift card like the ones offered by American Express, Visa, or MasterCard.
All custom fees and local taxes are to be paid by the customer upon delivery of the package and Manhattan Portage is not responsible for the accrued charges. Total amount paid by international customers to Manhattan Portage does include the cost of the bag and shipping, but it does not include customs fees and local taxes. Please consult your local customs office for more details about duties and taxes.