Terms and Conditions

Exchange and Return Policy

• All items (excluding promotional items) can be exchanged or returned within 60 days of the shipping date for a refund of the price of the bag including taxes.
• All shipping expenses are paid for by the customer and are non-refundable unless the reason for return is due to an error by Manhattan Portage.
• All merchandise must be returned unused, unworn, and unwashed (Condition of the merchandise is at the discretion of Manhattan Portage)
• Original tag must be left on for returned merchandise.
• Items must be accompanied by the sales or gift receipt and Exchange/Return form.
• If any of the above conditions do not apply, merchandise cannot be returned or exchanged.

To Return or Exchange

• Please fill out the Return and Exchange form in all caps. Please fill out the form in full, including your order number and include with it the original sales or gift receipt and enclose these with the package.
• Items can only be exchanged once.
• Credit card returns can only be refunded onto the original card used.
• Send it to the following address:
  • Manhattan Portage
    Attn: Online Department
    110 Greene Street
    Suite 700
    New York, NY 10012
    Tel: 212.925.1085
    E-mail: onlineorders@manhattanportage.com
    
• We recommend using UPS or another shipping agent with tracking service to return any packages as Manhattan Portage is not responsible for any lost items.

International Customers

• Due to certain weight limitations, there may be a shipping surcharge added to your total amount for parcels of 5 pounds or more. Additionally, in some instances there may be a shipping surcharge of $20 for certain geographical areas. This is nothing that we personally issue; rather, its a mandatory surcharge from our shipping company.
• All custom fees and local taxes are to be paid by the customer upon delivery of the package and Manhattan Portage is not responsible for the accrued charges. Total amount paid by international customers to Manhattan Portage does include the cost of the bag and shipping, but it does not include customs fees and local taxes. Please consult your local customs office for more details about duties and taxes.