Important Notes

• Please read the return/exchange policy in full
• All return/exchange items must be received within 60 days after purchase
• Clearance and sale items can be returned for exchanges only; no refunds!
• All complementary items must also be returned with the purchase items.
• Return/Exchange items must be unused, unworn, undamaged
• All tags must still be attached to the bag, or included in the package
• A sales, gift receipt or order information must be included in the returned package
• Items exchanged once cannot be returned again for refund or exchange.

Instruction on how to return items

We encourage you to fill out the online return/exchange form for faster process time. You can also fill out the return/exchange form that is included in the package.

Include the fully filled out form and the original sales or gift receipt in your return package. If a sales receipt was otherwise lost, print out the order information from your account on the website you purchased our products on, and include it in the return shipment. If your order was placed over the phone, fax, or email, and no such record is available, please include as much information as you have available with the return shipment.

Ship the return package to the following address:

Portage Worldwide Inc
Attn: Online Department
110 Greene St, Suite 700
New York, NY 10012
Tel: (212) 925-1085
Email: shipment@manhattanportage.com

Costs and Credits

Exchange: Expenses for shipping back the return item(s) must be paid for by the customer, unless the reason for the return or exchange is due to an error by Portage Worldwide Inc. However, Portage Worldwide will cover costs for shipping the exchange item to you, except if the shipment requires special handling that may incur additional fees. The difference in the current retail value of the return and exchange item will either be charged or refunded. Exchange items will be shipped out from out warehouse within 7 business days of our receipt of the return package, unless the exchange item requested is out of stock.

Return: We will refund the entire price of the bag including taxes (if applicable), but not including shipping costs. Refunds will only be made to the credit card account to which the initial order was charged, unless an original gift receipt is provided. Your card will be credited within 7 business days of our receipt of the return item.

Limited Lifetime Warranty

Portage Worldwide Inc offers a lifetime warranty on all of its products purchased from authorized dealers against manufacturing defects. This does not cover damage caused by improper care, or the natural breakdown of material through extended use (such as fabric abrasion, zipper wear, and foam breakdown). Any intentional modification to your bag will void all warranty. If you believe your item is defective, please fill out and submit our online warranty request form.

Products returned for warranty service will be qualified for replacement at the discretion of Portage Worldwide Inc. Defective items will be replaced with an item of the same style and color if available, or a similar product of equal or greater value otherwise. Damage to heat transfer prints on our Graffiti Bags do not qualify for warranty, except if the print was damaged upon initial receipt of the item. Defects on the body of graffiti bags are covered under our usual warranty policy.

Please enter your Order number here:

How can I change my order after it’s been placed?

We aim to ship your bags within 24 hours. To cancel or change an order, you can contact us by email at onlineorders@manhattanportage.com or call our corporate office at (212) 925.1085 ext.100 with your order number, last name, and specific changes that you want to be made. Please make sure the subject line reads 'Change Order'

What methods of payment do you accept?

* Visa
* MasterCard
* American Express

Why is my credit card declined?

Sometimes, Canadian and UK customers might have problems completing your orders due to credit card address verification. If you have trouble placing your order please call us at 212-925-1085, fax us at 212-925-1057 or email us at onlineorders@manhattanportage.com. Sorry for the inconvenience.

How can I sell your bags in my store?

Please contact sales@manhattanportage.com or call (212) 925-1085. For more information please see wholesale section.

How do I clean and take care of my Cordura Nylon bag?

• Normal soil may be removed with spray cleaner or detergent and water. DO NOT BLEACH.
• Oil or grease should first be treated with a dry cleaning solvent, followed by a spray cleaner or detergent and water.
• Do not machine wash/ machine dry your bag.
• Do not have your bag dry cleaned.
• Never force a zipper to close an over-packed bag.

How do I clean and take care of my Waxed Canvas bag?

• TRY water first with a slight brushing or scrubbing.
• USE a little bar soap or flaked soap or Saddle soap, only if necessary, on specified areas only. Sometimes a small amount of ammonia will help.
• NEVER use detergent - liquid or powdered.
• NEVER dry clean as the powerful enviromentally damaging chlorinated solvents will remove the finish.
• SPARINGLY apply Waxwear refinishing ointment - little heat from a hair dryer always helps.

How do I clean my Vinyl bag?

• Use a sponge with soapy water to clean off any dirt or mild scuffs on your bag.

How long do your bags last?

Manhattan Portage bags are extremely durable, as they combine the finest materials (1000D Cordura Nylon by Invista, YKK zippers, Delrin buckles, etc.) with impeccable construction. We use these more expensive materials so that your Manhattan Portage bag will keep up with your life, and not need replacing for many years to come. Depending on how you treat your Manhattan Portage bag, you will keep it anywhere from 5 to 15 years. Some of our customers have kept their bags for over 20 years, but you may want a new color by then!

What if something still goes wrong with the bag I just bought?

Although a manufacturing defect is a rare occurrence, mistakes can happen from time to time when bags are hand-sewn and manufactured in large quantities. So this is why we have a Lifetime Warranty against manufacturing defects in place for the whole MP product line, just in case. If something goes wrong with your Manhattan Portage bag after you buy it and if this is due to a manufacturing defect, we will take responsibility and replace it free of charge. Please check our Warranty section on this page for further details.

Where are your bags made now?

While several bag components we use are still made in the USA (Waxwear Fabric, Cordura yarns from Invista and A Grade Leather for our newly launched Token line at: www.tokenbags.com), most of our production facilities are now located in Taiwan.

We visit our Taiwanese factories on a regular basis to ensure superior quality, detailed craftsmanship and ethical working conditions. Like our hard working staff in New York, our factories in Taiwan employ teams of hardworking and experienced craftspeople who earn better living wages than other factories located in Southeast Asia.

We still design our entire line of bags in New York City, and regardless of where MP bags are manufactured we are committed to maintaining the quality and integrity of our products. Equally important is our pledge to provide consumers with the best possible quality and value at reasonable prices, which is unfortunately no longer possible if the bags were still to be made in the USA.

I still want to buy Made in USA bags, where can I find them?

If you still prefer to buy a "Made in USA" bag, we do carry a small selection of locally made bags at our flagship store in New York City. You will find our store's hours and contact details below:

http://www.manhattanportage.com/catalog/contact