We encourage you to fill out the
online return/exchange form for faster process time. You can
fill out the return/exchange form that is included in the package.
Include the fully filled out form and the original sales or gift receipt in your return package. If a sales receipt was otherwise lost, print out the order information from your account on the website you purchased our products on, and include it in the return shipment. If your order was placed over the phone, fax, or email, and no such record is available, please include as much information as you have available with the return shipment.
Ship the return package to the following address:
Portage Worldwide Inc
Attn: Online Department
110 Greene St, Suite 700
New York, NY 10012
Tel: (212) 925-1085
Exchange: Expenses for shipping back the return item(s) must be paid for by the customer, unless the reason for the return or exchange is due to an error by Portage Worldwide Inc. However, Portage Worldwide will cover costs for shipping the exchange item to you, except if the shipment requires special handling that may incur additional fees. The difference in the current retail value of the return and exchange item will either be charged or refunded. Exchange items will be shipped out from out warehouse within 7 business days of our receipt of the return package, unless the exchange item requested is out of stock.
Return: We will refund the entire price of the bag including taxes (if applicable), but not including shipping costs. Refunds will only be made to the credit card account to which the initial order was charged, unless an original gift receipt is provided. Your card will be credited within 7 business days of our receipt of the return item.
If you have any questions, please call 1-212-925-1085, or contact us here.
Customer Service regular hours:
Monday thru Friday 9:30 am - 5:30 pm EST
You may also e-mail us at firstname.lastname@example.org
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