Manhattan Portage Online Store guarantees the lowest prices on all the products we sell. To ensure you get the best possible price on your Manhattan Portage bag, we provide a 110% Match-Price guarantee. If you see a Manhattan Portage bag (same style number and same color) selling elsewhere for less, please contact us within 15 days of your purchase at onlineorders@manhattanportage.com or call 212 925 1085 ext 107 and we'll refund you 110% of the difference between our price and the lower amount that you see. For example, if we sell $100 and you see somewhere else selling for $90, we will refund you $11 so in total you will pay only $89.

Our lowest price warranty is valid on Internet advertised prices only and does not include auction sites or promotional sales. Price difference is calculated on the final price of your purchase, excluding shipping and tax.

Our online team prides itself in processing your orders in a speedy and efficient fashion. All orders placed before

3pm Eastern Time,
2pm Central Time,
1pm Midwest Time,
12 pm Pacific Time,

Monday through Friday are guaranteed to be processed and shipped out by UPS that same day. If Manhattan Portage is not able to offer same-day shipping for your order placed before 3PM Eastern Time, our online department gladly offer you FREE Ground shipping + a FREE bag accessory (shoulder pad, cell phone case or accessory case) as a courtesy.

Same-day shipping does not include

Orders placed on Saturdays and Sundays
Orders placed after 3PM Eastern Time
Orders placed on holidays
International orders that require quotation of shipping costs by e-mail beforehand

Manhattan Portage guarantees that all unused merchandise can be returned within 60 days of the shipping date for an exchange or a full refund of the price of the bag and any applicable taxes. All items must be returned in the same condition they were received, unworn or unused, accompanied by the original hand tags. All promotional items with the purchase must also be returned in the original condition with hand tags to be eligible for exchanges/refund.

For exchanges, a new bag will be shipped out to you once the bag to be exchanged has been received. The cost of shipping the new bag to you will be taken care of by Manhattan Portage. Please indicate in our Exchange and Refund form inside the UPS box which item and color you want to exchange it for, and include it with the original sales receipt that came along with the order.

For refunds, your credit card will be credited upon receipt of the returned product. We will refund the price of the bag, including taxes, but not including original shipping charges unless a mistake was made by Manhattan Portage in processing your order. Credit card returns are always refunded onto the original card used.

You do not have to worry about back-orders or ordering a bag or color that we just ran out of. If you ever place an order for a bag or color we are unable to process within 24 hours or less, we will offer FREE Ground shipping on an alternative style or color you decide to pick up instead + a FREE bag accessory (shoulder pad, cell phone case or accessory case) as an apology for the inconvenience caused.

*Please note our in-stock warranty does not apply for corporate orders and wholesale orders of 25pc or more.

Why buying Manhattan Portage bags elsewhere other than Manhattan Portage? You can shop in our online store with a peace of mind. Do not worry about imitation or second hand bags. We are the original messenger bag of New York and every bag that we send to you is genuine. Also, because we are the producer of bags, we know how to keep our bags in our stock best. Forget about the distorted and crumpled bag. You can rest assure that every bag that you receive will be in a perfect condition.

Manhattan Portage is confident in its manufacturing procedure. We offer lifetime warranty against the manufacturing defects for every bag. If you find any manufacturing defects on your bag, we are willing to exchange the brand new bag that has the same model and color for you. Follow the hassle-free return policy and new bag will be yours.

For all question regarding warranty and service please email onlineorders@manhattanportage.com Please email pictures of your bag and see if that's covered under warranty.

*This warranty does not cover damage caused by improper care, nor the natural breakdown of materials that occurs after extended use. (i.e., fabric abrasion, zipper wear and foam breakdown). Bags returned for warranty service will be replaced at the discretion of Portage Worldwide, Inc. Do not machine wash or machine dry as it will void all guarantees. Removing the label also voids the warranty of your bag.

*Our Limited Lifetime Warranty does not apply to our Custom Graffiti Bags. These bags are hand printed in New York City, and should be treated with care in order to prevent damage to the artwork.