How can I change my order after it’s been placed?

We aim to ship your bags within 24 hours. To cancel or change an order, you can contact us by email at onlineorders@manhattanportage.com or call our corporate office at (212) 925.1085 ext.100 with your order number, last name, and specific changes that you want to be made. Please make sure the subject line reads 'Change Order'

What methods of payment do you accept?

* Visa
* MasterCard
* American Express

Why is my credit card declined?

Sometimes, Canadian and UK customers might have problems completing your orders due to credit card address verification. If you have trouble placing your order please call us at 212-925-1085, fax us at 212-925-1057 or email us at onlineorders@manhattanportage.com. Sorry for the inconvenience.

How can I sell your bags in my store?

Please contact sales@manhattanportage.com or call (212) 925-1085. For more information please see wholesale section.

How do I clean and take care of my bag?

• Normal soil may be removed with spray cleaner or detergent and water. DO NOT BLEACH.
• Oil or grease should first be treated with a dry cleaning solvent, followed by a spray cleaner or detergent and water.
• Do not machine wash/ machine dry your bag.
• Do not have your bag dry cleaned.
• Never force a zipper to close an over-packed bag.

How long do your bags last?

Manhattan Portage bags are extremely durable, as they combine the finest materials (1000D Cordura Nylon by Invista, YKK zippers, Delrin buckles, etc.) with impeccable construction. We use these more expensive materials so that your Manhattan Portage bag will keep up with your life, and not need replacing for many years to come. Depending on how you treat your Manhattan Portage bag, you will keep it anywhere from 5 to 15 years. Some of our customers have kept their bags for over 20 years, but you may want a new color by then!