We aim to ship your bags within 24 hours. To cancel or change an order, you can contact us by email at firstname.lastname@example.org or call our corporate office at (212) 925.1085 ext.100 with your order number, last name, and specific changes that you want to be made. Please make sure the subject line reads 'Change Order'
* American Express
Sometimes, international customers (i.e. customers who are not located in the United States) might have problems completing your orders due to credit card address verification. If you have trouble placing your order please call us at 212-925-1085, fax us at 212-925-1057 or email us at email@example.com. Sorry for the inconvenience.
ManhattanPortage.com uses a payment gateway, which places an authorization on the credit card you submit for payment. An authorization is a verification which assures that the funds to be charged are available on the card, and holds these funds for a short period of time.
Once we physically ship your Manhattan Portage product, we capture the authorization, and the charge is put through. If you tried to place your order multiple times because our system was having trouble verifying your credit card, an authorization (but NOT a charge) may have been placed on your card temporarily holding the funds.
This authorization will expire automatically in 3-5 business days; however, if you need the funds available immediately, please email us at firstname.lastname@example.org and we will void the authorization.
While several bag components we use are still made in the USA (Waxwear Fabric, Cordura yarns from Invista and A Grade Leather for our newly launched Token line at: www.tokenbags.com), most of our production facilities are now located in Taiwan.
We visit our Taiwanese factories on a regular basis to ensure superior quality, detailed craftsmanship and ethical working conditions. Like our hard working staff in New York, our factories in Taiwan employ teams of hardworking and experienced craftspeople who earn better living wages than other factories located in Southeast Asia.
We still design our entire line of bags in New York City, and regardless of where MP bags are manufactured we are committed to maintaining the quality and integrity of our products, as well as maintaining a consistent supply chain and delivery time. Equally important is our pledge to provide consumers with the best possible quality and value at reasonable prices, which is unfortunately no longer possible if the bags were still to be made in the USA.
If you have any questions, please call 1-212-925-1085, or contact us here.
Customer Service regular hours:
Monday thru Friday 9:30 am - 5:30 pm EST
You may also e-mail us at email@example.com
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