Kinds Words From Happy Customer!

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We recently received an e-mail from a customer who purchased hisManhattan Portage bag a decade ago. He had nothing but high praise for the quality of the bag. He even included pictures of his bag along with the e-mail. Here are some of what he wrote in the e-mail:

This bag has seen it all, every kind of weather, and even a few other extreme conditions, yet its come through with flying colors. I know what you say these bags are made of, but I think you’re holding back a few secrets…titanium maybe? this bag is utterly amazing… And I sincerely wanted to thank you for putting out a durable, dependable and excellent product. It truly is New York tough, and I love it. Keep up the good work!

A personal shout-out to Luke. You’re awesome and thank you so much for your kind words!

 

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ITASA

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Last weekend, Manhattan Portage CEO and owner Su Hwei Lin gave a speech for a workshop on succeeding as a small business sponsored by the Intercollegiate Taiwanese American Students Association (ITASA), which is a non-profit organization dedicated to strengthening the cultural bonds between the Taiwanese-American community and Taiwan.

The speech was overall inspirational as it touched on important themes such as: having business-sense and flexibility, social responsibilities in running a small business, cultural understanding, and family and friends.

Su Hwei stresses on how it is easy to get lost in dealing with numbers and countless other details, but to truly have a successful business, one must have a commitment to customers and a vision for where the company will go. The reason why Manhattan Portage has been so successful is because of an unyielding commitment to quality. A few years back, a customer came back wanted to get his bag fixed because the threads were coming out. We realized that he bought the bag 30 years ago, and were amazed at the stellar quality it was still in. It looked as if he just bought it! The 30 year-old bag from this brand in regular use are still going strong!

The theme of cultural understanding in her speech is the heart of Manhattan Portage. To thrive as a small company within a global marketplace, dedication among the crew is critical. Ensuring that the company’s staff develops an appreciation for the cultural differences between them requires constant attention.

Life is full of challenges so having strong family ties and a vast network of friends is also very important. We need to learn how to be compassionate towards others and have an appreciation of their views will insure that our support network is strong. Think of it like this: your grandmother may not know how to use a computer, but she may be able to give you an idea of how to cope with the changes computers have formed in society. This will help us to overcome any obstacles we meet later on. Su Hwei’s speech is a great reminder for us to be persistent in pursuing our dreams and never to give up.

Manhattan Portage is extremely proud of its multi-cultural heritage, and so a huge high-five to all the office and retail staff who have made it possible to bring you products, like our Messenger Bag for 30 years now!

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